The enhanced telecom operations map etom the business process framework for the information and communications services industry is being issued as a tm forum approved version release 4. Frameworx is an enterprise architecture framework geared towards communications service the information framework formally shared informationdata model or sid is a unified reference data model providing a single used in combination with the business process framework etom business process and activity. The telemanagement forum tm forum expects to continue to develop this based on. Under interfacings guidance and an etom assisted approach, the process team has successfully mapped 150 endtoend processes structured in a framework of 6 toplevel core process areas. In this manner the business process framework map covers the whole value chain. Based on this, a more extensive activity is proceeding separately to work through this methodology across the etom framework. This course is proposed to give an outline of frameworx, business process framework and its key parts. Itil good practice services using process flows built using etom i. Therefore, the two definitions do not overlap, but complement each other. Standards telecommunications systems it service management. Mar 31, 2019 business process framework etom processes etomm into three major process areas, 3 as shown in the diagram coaching services tm forum coaching compliments our training and certification program to help you make the link between the skills you learned in class and the proper application of the standards, best practices and tools in the. Telstra enhanced the core etom framework to create a framework for all process elements in telstra down to level 4. The focal point of the etom framework is on the core customer operations processes of fulfilment, assurance and billing fab. However, the framework is not just an ecommerce or ebusiness process framework, it supports traditional business processes with the integration of ebusiness.
Presented by lokesh gupta rakesh sonar manish pandey vikash sharma baijnath mandal aditya mahakulkar etom process model balaji institute of telecom management bitm pune. This document focuses on the methodology to develop more detail on an integrated view between itil and itul business process framework, with some examples to show how this can work in practice. The business process framework also known as the etom is an ongoing tm forum initiative to deliver a business process model or framework for use by information, communications and entertainment services industry. The business process framework is an operating model framework for telecom service providers in the telecommunications industry. Jan 20, 2019 business process framework etom wikipedia network blueprint for security management. This version of the etom business process framework can be considered valid until it is. It was felt this would remove any artificial concerns about using the etom in nontelecommunications environments and broaden the uptake and adoption of the business process framework etom. Eindhoven university of technology master integrating the etom. Ontologybased process modeling using etom and itil 1003 2. Business process framework etom tm forum it was also supposed to serve as a basis for discussing the scope of information management necessary for the execution of the processes. A practical approach to the operation of telecommunication services driven by the tmf etom framework hou jiejin thesis director dr. The model describes the required business processes of service providers, and defines key elements and how they should interact the business process framework etom is a standard maintained by the tm forum, an association for service. The etom business process framework enhanced telecommunications operations map is a guide to best practices for business process management in the telecommunications industry. The endtoend processes represent 400 sub processes, some of which are reusable across process areas.
This business process framework also known as etom suite release r16. This recommendation contains the main body of the etom business process framework. The two main techniques used to analyze existing organizational processes are through process interaction and. Business process framework etom processes fall into three major process areas, 3 as shown in the enhances. The goal of tom was the creation of an industryowned framework of business processes, including the definition of a common enterpriseindependent terminology for service management. Enterprise quality management, process and it planning and architecture. Let us show you how tm forums business process framework can be used to support a range of business. The purpose of this mapping is to assess differences in their contents, complementary areas, and the areas for application, with the togaf enterprise continuum in mind.
Integrating the etom business process framework into the ericsson seamless. A practical approach to the operation of telecommunication. This business process framework also known as etom suite release r17. Aug 06, 2019 download scientific diagram etom level 1 and 2 processes within level 0 process operations real options in telecom infrastructure projects a tutorial. Business process framework etom process decompositions and descriptions this process element represents part of the overall enterprise, modeled in business process terms, and can be applied i. Enhanced telecom operations map etom the business process. This is similar to how process decomposition can use semantic analysis. The focal point of the etom is the core customer operations processes of fulfillment, assurance and billing fab under operations. Billing collects usage data records accountingvarious rating functions, and billing operations.
Note that this suite is labeled with the reference gb921 and. It is a hierarchical catalog of the key business processes required to run a servicefocused business. Media in category business process framework etom the following 3 files are in this category, out of 3 total. Business process framework etom the goal of tom was the creation of an industryowned framework of business processes, including the definition of a common enterpriseindependent terminology for service management. It addresses how etom process elements and flows can be used to support the processes identified in the it infrastructure library itil developed outside of tm forum. Expectations for future additions the etom business process framework etom is a living document and there are high member expectations for continued development of it. Version 14 was published in may ngoss programs implement a common system infrastructure framework, in which components that adhere to the specifications can interoperate in a flexible application infrastructure. Jun 16, 2019 business process framework etom processes fall into three major process areas, 3 as shown in the diagram this site uses cookies and other tracking technologies to assist with access to members only content, analyze your use of our products and services, assist with our promotional and marketing efforts.
Business process framework fundamentals course gives you everything you need to get started with one of the most wellknown and widelyadopted standards in our industry to do just that. Business process framework etom processes fall into three major process areas, 3 as shown in the diagram this site uses cookies and other tracking technologies to assist with access to members only content, analyze your use of our products and services, assist with our promotional and marketing efforts. Jun 16, 2019 cisco etom pdf etom is part of the new generation operations systems and software ngoss standard. The model describes the interaction of processes between different stakeholders in the telecommunications value chain.
Tonex frameworx training etom training, business process framework is a 2 days course what gives the subtleties behind the benchmarks for advancement and arrangement of ossbss operationsbusiness support systems. See more ideas about enterprise architecture, business and operating model. May 21, 2019 etom sid framework pdf music may 21, 2019 frameworx is an enterprise architecture framework geared towards communications service the information framework formally shared informationdata model or sid is a unified reference data model providing a single used in combination with the business process framework etom business process and. Understand the role of etom in the context of the ngoss framework and the benefits. Note that this suite is labeled with the reference gb921. Oct 08, 2019 certification on cloud computing service. Business process framework etom wikipedia network blueprint for security management. Aug 19, 2019 download scientific diagram etom level 1 and 2 processes within level 0 process operations real options in telecom infrastructure projects a tutorial.
Manage revenue assurance policy framework manage revenue assurance operations support revenue assurance operations. It includes all operations processes that support the customer and network operations and management, as. Business process framework l3 descriptions are analyzed by looking for implied tasks. Aug 10, 2014 etom business process framework enhanced telecom operations map.
Download the entire gb921 business process framework etom r16. Jul 22, 2019 frameworx is an enterprise architecture framework geared towards communications service the information framework formally shared informationdata model or sid is a unified reference data model providing a single used in combination with the business process framework etom business process and activity. In many cases, each process is aligned and mapped to appropriate company documentation references solution, methodology or modeling. This white paper contains a technical report mapping togaf to the frameworx. Cisco etom pdf etom is part of the new generation operations systems and software ngoss standard. Only employees of current tm forum member companies are eligible to take the exam. But as the telecommunications industry gave way to a diverse landscape of digital enterprises, leaders got together to reimagine etom and update it for the 21st centurymaking it broad enough to apply to any digital enterprise but. The direct development towards the business process framework etom, as brenner 2007 explained, was the telecom operation map tom was first published in 2001. Mar 04, 2019 the development of the business process standardization for telecom service providers started with the founding of the tm forum in for suppliers, the etom framework outlines potential boundaries of software components, and the required functions, inputs, and outputs that need to be supported by products using the common language of the service. The etom business process framework gb921 serves as the blueprint for process direction and the starting point for development and integration of business and operations support systems bss and oss respectively and, helps to drive tm forum members work to develop ngoss solutions. Each etom process is supported by descriptive text. Business process framework etom, information framework sid, and application framework tam. Mar 24, 2020 download scientific diagram etom level 1 and 2 processes within level 0 process operations real options in telecom infrastructure projects a tutorial. Download scientific diagram etom level 1 and 2 processes within level 0 process operations real options in telecom infrastructure projects a tutorial.
The business process framework etom comprises of functional process structures, i. Figure 1 process model and etom flows within this context, the definition of efficient and customeroriented business processes is a crucial success factor. Telecommunications management network tmn architecture. The etom framework contains seven endtoend vertical process groupings that are the processes required to support customers and to manage the business. This version of the etom business process framework gb921 version 4. Frameworx, business process framework training authorstream. Download the entire gb921 business process framework etom. Extensions to the etom framework can be applied by decomposing level 34 processes and adding organizational specific details at the lower process level. Business process framework etom processes etomm into three major process areas, 3 as shown in the diagram coaching services tm forum coaching compliments our training and certification program to help you make the link between the skills you learned in class and the proper application of the standards, best practices and tools in the. Business process framework etom processes fall into three major process areas, 3 as shown in the diagram digital transformation asia virgin media how to gain agility, configurability and faster launch times.
The endtoend processes represent 400 sub processes, some of. Telecom process telecom business process interfacing. The etom business process framework is a reference framework for categorizing all the business activities that a service provider will use. Business process framework etom it categorizes them into different levels of detail according to their significance and priority for the business. Let us show you how tm forums business process framework can be used to support a. This version of the etom business process framework addendum a is an initial release. True to the proprietary and inventithere spirit of the telco industry etom has always been off on its own over there. The graphic representation of a business process framework etom model consists of rows and columns, the intersections of which denote specific business processes.
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